Taking care of chats and attending customers timely and adequately.
Making sure all queries of the customer should be answered properly.
Handling multiple chats at the same time without any lag.
Making sure to provide 100% customer satisfaction.
Assigning the charts in CRM.
In case of high call volume taking the calls or arranging the callback for agents.
Helping the manager in the preparation of various reports.
Helping the team by preparing documents and making sure different operations should get executed smoothly.
Informing TL in case any update or change is required in chat snippets.
Exploring the different ways to increase the customer’s satisfaction and to provide better customer experience, share your findings and ideas with TL/Management to get them implemented.
Don’t introduce anything new in chat scripts or chat conversation without getting it approved from Management, any new idea or concept should get approved from Management first.
Making sure the chat window should never be left unattended, chat should be handed over to some authorized resource before going on break.
Chat should not be handed over to any person, the only authorized person can operate the chat window, always ask TL before giving the chat window to any person.
URL : https://softintels.com/
Job location :
Years of experience : 0 Yrs - 2 Yrs
Annual CTC :
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